Benefits portals, identity systems, case management platforms and agency data reviewed for usability, accessibility, procurement cost and past failures.
Section 508 and the Web Content Accessibility Guidelines set the rules federal sites must follow. Here is what they demand, and where agency sites most often fall short.
Answer a short questionnaire about your life situation and the government's benefit finder returns a list of programs you may qualify for — here is how that matching works and what it does not do.